Shipping policy

Thank you for purchasing premium consumer electronic products from PETER ROMAAN KEETON. We strive to process, package, and ship all electronic orders with strict quality standards to ensure every item arrives safely, intact, and in perfect working condition. This shipping policy outlines our official order processing, delivery, logistics, and after-shipment regulations for all global orders.

1. Order Processing & Handling Time
All confirmed orders for consumer electronics will be processed, inspected, and packaged within 1 to 3 business days after successful payment verification. Processing days exclude weekends, New Zealand public holidays, and official statutory holidays.
During peak sales seasons, promotional campaigns, and inventory restocking periods, order processing may be moderately delayed due to high order volumes. If the processing period exceeds the standard timeframe, our customer support team will send a formal notification via email to update customers on the latest order status and revised shipping schedule.

2. Shipping Fees & Delivery Timeline
All shipping fees are calculated dynamically based on product weight, dimensions, shipping destination, and logistics service type. The final shipping cost will be clearly displayed and confirmed on the checkout page before payment completion, with no hidden charges.
We provide global standard international shipping services for all consumer electronic products. The estimated standard delivery time is 14–16 business days from the date of shipment. All delivery times are approximate and may be affected by logistics carrier delays, local customs clearance procedures, extreme weather conditions, regional logistics restrictions, or international public holidays.

3. Shipment Notification & Tracking Updates
Once your order is dispatched from our warehouse, you will receive an automated shipment confirmation email that includes your unique tracking number and official tracking query access.
Logistics tracking information usually requires 24 to 48 hours to be updated and synchronized in the carrier system after dispatch. If tracking information remains unavailable beyond 48 hours, please feel free to contact our support team for manual verification and logistics follow-up.

4. Shipping Address Accuracy Responsibility
Customers are solely responsible for entering accurate, complete, and valid recipient information, including full name, active phone number, detailed street address, and correct postal code during checkout. Please verify all information carefully before submitting payment.
PETER ROMAAN KEETON shall not be held liable for non-delivery, misdelivery, or package loss caused by incorrect, incomplete, or invalid customer-provided addresses. Any packages returned to our warehouse due to address errors will require additional reshipping fees borne by the customer for secondary delivery.

5. Lost, Damaged & Defective Shipment Resolution
Lost Packages: If your package is confirmed lost during transit by the logistics provider, please submit a support request to our customer service team within 7 calendar days after the expected delivery date. We will verify logistics records and assist you with compensation procedures.
Damaged or Malfunctioning Products: As consumer electronic devices are precision products, please inspect your order immediately upon receipt. If items arrive broken, damaged, or functionally defective due to transit issues, contact us within 48 hours of delivery and provide clear photos or videos of the outer packaging, shipping label, and damaged products. We will evaluate the issue and offer refund, replacement, or other reasonable solutions promptly.

6. Product Usage & Liability Exclusion
All consumer electronic products are strictly inspected and well-packaged before shipment to ensure product integrity and functionality. Our shipping policy only covers damages and losses caused by logistics and transit issues.
We are not responsible for product failure, damage, or malfunction caused by improper operation, unauthorized disassembly, modification, incorrect power usage, artificial damage, or improper daily maintenance after customer receipt.

7. International Customs & Tax Liability
Cross-border international shipments may be subject to customs duties, import taxes, clearance fees, and other related charges in accordance with the laws and regulations of the destination country. All additional customs fees and taxes are the sole responsibility of the customer.
Product prices and shipping fees charged by our company do not include any international import duties or customs charges. Customers shall undertake all customs clearance responsibilities and related expenses.

8. Order Modification & Cancellation Rules
Customers can modify order information or cancel orders free of charge before the order is processed and shipped. Once packaging and shipment procedures are completed, order modification and cancellation requests will no longer be accepted. For return requests after shipment, customers must comply with our return policy and bear the corresponding return logistics costs.

9. Contact Information
If you have any questions, concerns, or disputes regarding this Shipping Policy, order logistics, and delivery services, please contact our support team through the official channels below:
Trade Name: PETER ROMAAN KEETON
Email: service@voltquorix.shop